Frequently Asked Questions

This article walks you through how to create your student account:

• Visit the Website
  Go to www.lingawa.com using your phone or laptop.
  Tap the Sign Up button on the homepage to get started.
• Choose Your Language
  Select your preferred language.
  
• Answer a Few Questions
  You’ll be guided through a short setup to personalize your learning.
  
  • Choose number of learners
    
  • Age group
    
  • Reason for learning
    
  • Personality type
    
  • Confidence level
    
  • Tutor preference
    
  • Preferred schedule
    
  • Fill in your name, email, and phone number
    
• Book a Lesson & Set Up Your Account
  
  • Click “Book a Lesson”
    
  • Check your email to set a password and activate your account
    
  • Confirm your schedule and select your payment method
    

You’re All Set!
Your tutor match and lessons will be confirmed  and you’re ready to go! 🎉

• Visit Lingawa.com
  Open your browser on your phone or laptop and go to www.lingawa.com.
  
• Sign In to Your Account
  Log in using your email and password.
  Go to Your Dashboard
  Click on the “Lessons” tab on your dashboard.
  Click on “Upcoming Lessons”
  Follow the prompt to proceed with booking.
  
• Select “Book a Lesson”
  This takes you to the trial lesson setup page.
  
• Choose a Tutor and Schedule
  Pick a tutor that suits your learning style and select your preferred time slot.
  
• Select a Payment Method
  Choose your payment type to complete the setup (note: no charge will be made yet).
  
• Enter Your Card Details
  Input your card information securely , this confirms your free trial, but you won’t be charged.
  All set! Your free trial lesson is now scheduled.
  
• You won’t be billed until your subscription starts, and you can cancel anytime before that if you change your mind. 😊

Designed to help you assess compatibility with the tutor:

• Introduction: You’ll get acquainted and discuss goals, learning style, and interests
• Skill check: Tutor may evaluate your current level for proper placement .
• Sample activity: Engage in an actual lesson activity to experience your tutor’s teaching style.
• Lesson planning: Together you’ll draft an initial learning plan 
• After the trial: You can continue with the same tutor or try someone new under the satisfaction guarantee.

• Have a friendly chat with your tutor about your learning goals, preferences, and interests.
  
• Get a clear understanding of how your tutor plans to support and guide your progress.
  
• Experience a preview of how the lessons will look, feel, and flow.
  

If you run into any issues, simply click the support icon on your dashboard and choose from the available support options, we’re here to help!

Yes, you can! If your trial/ongoing lesson didn’t quite meet your expectations, we’re happy to help. Lingawa offers free tutor replacements to make sure you find the right fit.

• Just reach out to our support team after your lesson, and we’ll take care of the rest.

Here’s how to set up your account and access your dashboard:

• After receiving your welcome email, click Get Started in the email.
  
  
  
  
• Enter a password of your choice, type it again to confirm, and click Create Password.
• A popup will confirm that your password has been set successfully. Click OK.
• A login screen will appear. Click on Email, enter your new password, and log in.
• Once on your dashboard, you can:
  • Launch a lesson
  • Reschedule a lesson
  • Send a message to your tutor
  • And more!

And you’re all set!

• For your safety, please do not share any personal or private information with your tutor before or during your lessons. This includes details like your phone number, email address, and home address. If there’s ever a need to share such information, kindly reach out to the Lingawa support team first. We’re here to help.
• Maintain respectful behavior; Any form of misconduct, such as harassment, inappropriate behavior, or fraud, may result in suspension of your account.
• Unused lessons in your wallet expire after 90 days. We encourage you to use your lessons within this timeframe to keep up the momentum in your learning journey.
• We understand that things come up, you can reschedule a lesson once. On the second attempt, however, rescheduling that particular lesson will no longer be possible. This helps ensure that tutors’ time and efforts in preparing for your sessions are respected.

All lessons take place in the Lingawa classroom via Zoom, with additional interactive learning tools available on the Lingawa dashboard.

You can login to your Lingawa student account from your learning portal link below:
learn.lingawa.com

Once you login successfully, you’ll be met with your student dashboard home page where you can access your lessons from the Navigation Sidebar under “Lessons”.

To access your classroom, click on “Upcoming” to see your next lessons. Then click on the green play button next to the date for your lesson to launch the classroom.

All student lessons are currently held via Zoom, so you’ll be redirected to the Zoom meeting link where your tutor will be waiting for you to start the lesson.

Happy Learning⭐

Hi! Here’s how to launch a lesson from your dashboard:

1. Log in to your account.
2. Navigate to the Lessons section on your left sidebar.
3. Under the Upcoming tab, you’ll find all your upcoming lessons.

Click Launch Lesson to join your lesson.

On your dashboard, click on the Cowry icon (      ) at the top right menu on your screen. This will display the rankings on the Cowry Leaderboard.

1. On your dashboard, navigate to the Rewards tab on the left side of your screen.

   

    

2. Click on it to see all your awesome lesson rewards.

Enjoy exploring your achievements!

To explore lesson resources:

1. On your dashboard, click on Games & Resources (formerly Learn) on the left sidebar.

   

    

2. Here, you’ll find all your carefully prepared resources and topics.
3. Click on any topic to explore and view all the resources available for it.

Happy learning!

A built-in platform feature designed to help you improve your speaking skills both during lessons and on your own outside of class.

• What it is: A two-minute interactive video tailored to the specific lesson you’ve just learned. It presents possible real-life conversations based on the lesson content, helping you understand how to use specific words and phrases in context.

How to Start:

• Log in to lingawa.com using your email and password
  
• Go to Games and Resources on the left sidebar of the dashboard.
  
• Choose your preferred topic
  
• Click on Dialogue

   

  

   

• Select a subtitle, click on Start Practice and enjoy the experience

Hi! Here’s how to check your tutor’s feedback:

1. On your dashboard, navigate to the Lessons tab.
2. Click on Feedback to see a list of your tutor’s feedback.
3. Select and view the feedback you want to check.

    

This guide is designed to help you assess whether a tutor is the right fit for you. It also gives you the opportunity to share any concerns or feedback regarding your learning resources, lesson pace, or overall experience:

After each lesson, your tutor will share a rating link with you. You can use this link to rate your class by simply selecting the emoji that best reflects your experience and adding any comments you’d like to share about the session.

If you miss the link and still wish to leave feedback later, just follow these steps:

• Log in to your dashboard
  
• Click on Lessons
  
• Go to History
  
• Find the lesson you want to rate and click on the ⭐ icon next to it
  Then go ahead and rate your class!

• On the left sidebar of your dashboard, click on Lessons, then Upcoming
• Under the Actions pane, click on the message icon and chat with your Tutor

  

   

• You can also view your ongoing conversations in the Messages section

  

   

• It’s encouraged to message tutors ahead of time to discuss goals,expectations and also to discuss rescheduling requests.

Important privacy reminder: Don’t share personal contact info (phone, email, external links)

• On your dashboard, click on the Lessons section on your left sidebar.
• Under the Upcoming tab, locate the lesson you want to reschedule.
• Click on the Reschedule icon, select a new preferred date and time, and click Reschedule.
• Your lesson will now be moved to your chosen date and time.

Need to Cancel a Lesson?

No problem—just contact our support team, and we’ll take care of it for you.

Just a heads-up: cancellations must be made at least 12 hours before your scheduled lesson to avoid forfeiting the session.

We’re really sorry if this happens! Just reach out to our support team right away by email at lessons@lingawa.com, WhatsApp, or phone call.

We’ll look into it quickly and make it right by offering a refund, helping you reschedule, or arranging a replacement tutor.

Don’t worry—you won’t be charged for any missed lessons caused by a tutor’s absence.

• Lingawa offers a 100% satisfaction guarantee. If your tutor doesn’t show up or doesn’t meet expectations, you’re entitled to a free replacement.
• To request, contact support here and provide:
  1. Name of your current tutor
  2. The challenges faced with current tutor and/or reason for the change
  3. Name of new preferred tutor (if any), dialect preference, personality preference, scheduling preferences, etc.
• You can transfer prepaid lesson credits to your new tutor.

If you run out of lessons and need to book more, simply navigate to your dashboard, click on the Lessons > Upcoming Lessons > Book a lesson > Select Lesson package.

If you have an active subscription, your lessons should autobook once the booked lessons are exhausted. If they aren’t, please reach out to us via email or WhatsApp to charge your card and book more lessons for you.

To increase the frequency of your lessons per week, kindly ensure your account is funded (insert article link to fund account)

• Log into your lingawa dashboard at lingawa.com
• From your dashboard, go to “Lessons” and click on “Manage”
• Increase the frequency of your lessons using the “+” button
• Use the calendar section to select your preferred lesson date

   

We’ve updated our standard lesson length to 55 minutes to make scheduling easier for everyone. It helps avoid back-to-back booking issues and gives you more flexibility.

You can now book:

• 25-minute quick sessions
  
• 55-minute standard lessons
  
• Or stack sessions for longer learning

Still on the old 1-hour plan? You’ll be prompted to switch when you book next. Existing bookings and credits stay the same—only new lessons follow the 55-minute format.

You can start a subscription using the following steps:

1. Visit Lingawa.com
Open your browser on your phone or laptop and go to www.lingawa.com.

• Sign In to Your Account
  Log in using your email and password.
  Go to Your Dashboard
  Click on the “Lessons” tab in your dashboard.
  Click on “Upcoming Lessons”
  Follow the prompt to proceed with booking.
  
• Select “Book a Lesson”
  This takes you to the available packages available to you..
  
• Choose a subscription plan
  If a new customer, you can select the “Free Trial Subscription”
  If an existing customer, select the monthly subscription plan.

If you experience any challenges with subscribing, you can reach out to us via email or WhatsApp to request assistance or a quick resolution.

You can manage your subscription by reaching out to us via email or WhatsApp to request assistance to pause, upgrade or downgrade, or cancel your subscription at any time.

If your subscription lapsed due to a payment issue (e.g., expired card or insufficient funds), update your payment method, then reach out to us via email or WhatsApp to either retry your subscription or start a new one.

The payment plans available are monthly subscriptions and bulk invoice payments. Lingawa accepts the following payment methods (for trials and subscriptions)

• Google Pay
• Apple Pay
• All Credit/Debit Cards: including Visa, MasterCard, American Express, Diners Club, Discover, JCB, China UnionPay, Maestro, Bancontact, etc
• Stripe (for monthly subscriptions and invoice payments)

Payments are processed in USD, GBP or CAD depending on your location.

• You can manage your cards through the following steps:

1. 1. Go to your dashboard
   2. Click on Lessons, then Manage
   3. Select a preferred lesson plan or bundle
   4. Add your card details including the card number, MM/YY of expiry and CVC number

• JCB, UnionPay, Maestro, Bancontact may not be available everywhere. If you encounter any issues with these, kindly try another card.
  
• 🔐 Lingawa uses encrypted processing via Payrails (PCI DSS compliant)—they don’t store your full card details

To add or remove your card:

1. Go to your Lingawa Account or Dashboard 
2. Click on Lessons → Manage

    

   

3. Add your card by entering its details including the card number, MM/YY of expiry and CVC number

To remove a card, please contact our customer support team via email on lessons@lingawa.com or send us a WhatsApp message

To see the history of lessons payment on Lingawa:

1. Go to your Lingawa Account or Dashboard.
2. Click on Profile → Payment History

    

   

3. The history of your payments will appear

Need a refund? Just follow these steps:

1. Please email lessons@lingawa.com or send us a WhatsApp message
2. You will receive a confirmation email or message once your cancellation has been processed.
3. A full refund is available if you request it within 7 days of your initial purchase date, and have not yet accessed any course materials or lessons.To request a full refund, please contact our customer support team at lessons@lingawa.com or send us a WhatsApp message with your purchase details.
4. Partial refund requests must be made within 14 days of your initial purchase date. To request a partial refund, please contact our customer support team at lessons@lingawa.com or send us a WhatsApp message with your purchase details and a brief explanation of your reasons for requesting a refund.
5. Once your refund request is approved, the refund will be processed within 7-10 business days.
6. Refunds will be issued to the original payment method used for the purchase.

Need to cancel your subscription? Customers can request to pause instead of cancelling outrightly, when they want to take a break.

1. Lingawa monthly subscriptions include at least 4 lessons per month and they renew automatically each month on the date of your last lesson.
2. You may cancel your subscription at any time.
3. To avoid being charged for the next month, please cancel at least 48 hours before your next billing date (the day of your final lesson for the month).
4. If the cancellation option isn’t available on your dashboard, please email our customer support team at lessons@lingawa.com or send us a WhatsApp message .
5. You will receive a confirmation email once your cancellation has been processed.
6. We do not offer partial refunds for unused lessons once a new month has begun.
7. If you cancel mid-cycle, you will retain access to the remaining lessons in your current billing cycle, and your subscription will not renew.
8. Alternatively, you could pause your subscription temporarily during your break by contacting our support team at lessons@lingawa.com or send us a WhatsApp message. We’re happy to accommodate where possible.

At some point during your lesson, your tutor might require you to share your screen in order to review the language resources available for your current topic.

You can access the language resources for your topics on the Lingawa student dashboard. Please see the section below:

To share your screen, simply click on the share button under your meeting controls at the bottom of the page.

Once you click share, a pop-up will appear giving you the different sharing options. At the top of the screen share modal, click Screens, Documents, or Advanced.

Under screens, you can either share the entire screen, or other tabs open. Simply click on the website screen, and you can review your language resources with your tutor.

Happy Learning⭐

There are several factors that can prevent you from successfully joining your lesson on Lingawa. Please see some below:

• Bad internet connection: For this, you can try to switch your internet providers, if you have other options available. You can also restart your internet device, for a better connection.
• New Device/Not logged in: If you are trying to join your Lingawa lesson on a new device, or with a different Zoom account from the one you registered with, you may be required to join the lesson using meeting ID and passcode. You can message your tutor on the Lingawa dashboard to request for the meeting ID and passcode or reach out to Lingawa admin for further assistance.
• Waiting for the meeting host to start meeting: You can get this error when your tutor is yet to start the lesson, or you joined the lesson at a different time from your scheduled time on the dashboard. If you get this, simply send a message to your tutor directly on the dashboard, or reach out to the Lingawa admin via any of our support channels.

For any other issue not mentioned, simply message your tutor on the dashboard or reach out to the Lingawa admin for assistance.

Happy Learning⭐

To resolve any issues regarding video or audio on your Lingawa lesson, please check the steps below:

• Check if your camera and microphone are connected properly, enabled and not muted.
• You can leave and rejoin the meeting link.
• Restart your device if the problem persists, or contact Lingawa admin for further assistance.

Happy Learning⭐

1. Go to the login page and click on “Forgot Password”.

    

   
2. On the next page, enter your email address and click “Continue”.
3. You’ll see a success message; now, head over to your email inbox.
4. Open the email you received and click the “Reset Password” button.
5. Enter your new password twice (once in “New” and again in “Confirm”).
6. Click the “Reset Password” button and you should see a confirmation message.
7. Finally, return to the login page and sign in with your new password.message.

What if I’m having trouble changing my password?

•  Didn’t get the reset email?
  • Check your spam or junk folder.
  • Make sure you entered the correct email address.
  • Wait a few minutes as sometimes email delivery can be delayed.
• Reset link not working or expired?
  • Go back to the login page and request a new reset link.
  • Avoid opening the link in multiple tabs or devices.
• Password reset fails or won’t save?
  • Make sure your new password meets all the security requirements.
  • Try using a different browser or clearing your cache.
• Still stuck?
  • Reach out to customer support for direct help.

To update your profile details, follow these easy steps:

1. On Desktop: Log in and find the menu on the left side of the homepage. Scroll down and click Profile.
   
   

   
   
   

2. On Mobile: Open the homepage and tap the menu icon in the top-right corner. Scroll down and select Profile.

What can I update in my profile?

• Name
• Phone number
• Date of birth

How do I change my profile picture?

• On the Profile page, scroll down and click Drag & Drop an image or Browse.
• Select a photo from your gallery or take a new one.
• Upload the image and click Save profile picture.

What if I’m having trouble saving my profile updates

• Check your internet connection.

• Try refreshing the page and logging in again.
• If the issue continues, reach out to support or try using a different browser or device.

Can students change their email address? 📨 Not directly, no. At the moment, only our support team can help update your email address.

How do I request an email change?

• Reach out to our support staff via our WhatsApp channel.(the link can be inserted here)
• You can also give us a call or send us an email , and we’ll help change the email for you.

Ready to say goodbye? Here’s how:

1. To cancel and delete your profile, please contact our customer support team at lessons@lingawa.com or send us a WhatsApp message

⚠️ Note: Deleting your account does not cancel scheduled lessons or refund unused credits—those must be managed separately.

Helps you assess your proficiency and improvement over time:

Our lessons are grouped into 5 levels of fluency – Beginner, Elementary, Intermediate, Upper Intermediate, and Advanced. 

We will conduct an assessment in your first class to determine the right level for you and get you started. 

Our beginner course comprises 25 lessons covering foundational topics, common everyday phrases, pronunciation, and tones. With this, you can engage in basic, everyday conversations in Yoruba fluently and confidently.

Elementary Level (25 lessons): Expands on beginner skills, covering more complex sentences, common phrases, and introducing key grammatical concepts.

For a detailed overview of the lessons in each level, you can explore the breakdown here for Yoruba and Igbo.

🧑🏽‍💼 Who can submit a testimonial?

Anyone who has taken Yoruba or Igbo lessons with Lingawa and wants to share their experience.

📍 What should I include in my video?

You can cover any of these topics:

• Your name, what you do, and where you’re from.

• What part of Nigeria or the world  you or your family are from.

• Why you decided to learn Yoruba or Igbo.

• How Lingawa helped make learning fun and engaging.

• Your connection with your tutor; was it meaningful?

• Whether your tutor helped you learn in a way that really worked for you.

• Positive experiences you had while learning with Lingawa.

• How Lingawa helped you feel closer to your Nigerian roots.

• Your initial feelings before joining Lingawa; any concerns or objections?

• How those concerns changed after you started learning with Lingawa.

🎁 Is there a reward for submitting my testimonial?

Yes! You’ll receive a FREE lesson as a thank-you for sharing your story.

📫 How do I submit my video?

1. Record a short video (1–2 minutes) sharing your Lingawa experience.

2. Email it to lessons@lingawa.com with the subject line: Lingawa Testimonial

3. Alternatively, message your video to us via WhatsApp at +1-856-386-7738

4. Once we receive it, we’ll schedule your free lesson.

💡 Tips for a great video

• Keep it natural and personal

• Speak from the heart; your story matters

• Good lighting and clear audio make a big difference